Softub Motor Collection & Fault Diagnosis Service

Having problems with your Softub Hydromate motor? Our motor collection and investigation service makes it easy to have the fault assessed by our experienced Softub team.

With over 25 years of Softub experience, we can help identify the problem and advise you on the most appropriate repair.

How the service works

1. Arrange collection

For a £90 service fee, we arrange for a suitable box to be sent to you and organise courier collection of your Hydromate motor.

2. We investigate the fault

Once your motor arrives, we investigate the problem and assess what is required to get it working correctly again.

3. Receive a repair quotation

If a repair is possible, we'll explain the work required and provide a quotation before proceeding.

4. You decide what happens next

You are under no obligation to accept the repair quotation. If you decide not to proceed, there is no further charge for the investigation service, and your motor will be returned to you.

Why choose Softub Midlands?

• Over 25 years of Softub experience

• Specialist knowledge of Softub Hydromate motors

• A clear repair quotation before work proceeds

• No obligation to accept the proposed repair

Important: This service is for the Softub Hydromate motor unit. Please contact us if you are unsure whether your motor is suitable for collection.

If you need help with your Softub, call us on 0800 023 9121.